Frequently Asked Questions
Ingredients & Manufacturing
Where are somaé products made?
In Japan, where cosmetic manufacturing is subject to the country's strict PMD Act. Our production partner holds an official Japanese cosmetic manufacturing license; nothing here is improvised.
Where does your Epsom salt come from?
Crafted by a Japanese producer with centuries of salt-making heritage. That same maker leads Japan in the production of purified magnesium sulfate today.
Why do your ingredient lists include things like PEGs, EDTA, or "Fragrance"?
Every ingredient earns its place.
PEGs help oil and water blend smoothly, so the formula stays consistent from first use to last. Triethanolamine balances pH, keeping the product gentle on skin. EDTA keeps the formula stable over time, preventing breakdown. Phenoxyethanol preserves it safely, in small amounts. Fragrance is our signature scent, natural and synthetic notes thoughtfully blended.
Somaé is manufactured in a facility in Japan that adheres to rigorous quality and safety standards throughout the production process. Every formula is tested and reviewed before it reaches you.
We believe transparency is part of wellness, knowing not just what's in your product, but why it's there.
Should I be concerned about ingredients flagged in "clean beauty"?
You might spot a few of ours on clean-beauty watchlists, usually for being synthetic, not for causing harm. We choose what works safely, at the smallest amount needed to do its job.
Will your ingredient list ever change?
Likely, yes. As we grow, our formulas may evolve with sourcing or new options. The list on this page, or your product's label, is always the accurate one.
Shipping
Orders are processed and shipped within 24 hours of purchase, Monday through Friday (excluding holidays). Shipping rates and estimated delivery times are calculated at checkout, based on your chosen shipping method and destination. Once your order ships, you'll receive a confirmation email with tracking details.
We currently ship within the U.S. only. More markets are on the way.
Join our list to be the first to know when we expand.
Returns
We want every Somaé experience to feel right, but because our bath soap and Epsom salts are personal care products, we can only accept returns on unopened, unused items in their original packaging, within 30 days of delivery.
We also accept returns or replacements if:
- The product arrives damaged, or
- Items are missing from your order.
If either of these happens, please contact us within 48 hours of delivery with your order number and photos of the package and product. Our team will review the issue and arrange a replacement or refund, where applicable.
This policy exists to protect the safety and integrity of every product we send out. We hold ourselves to the same standard for every customer, including you. We strive to deliver the best wellness products, and that starts with making sure what reaches you is exactly as we intended.